8-10 weeks; 3-5 business days; your call is very important to us

Ah, Qwest, how I hate thee, let me count the ways...

1.  Whenever I call I wait far longer than an "important caller" should wait.

2.  The bills you send me have been wrong EVERY time.

3.  I had to call 3 times to receive the rebate check that was promised us in our bill because you sent it to the wrong address.

4.  I have been calling since September about our $50 visa rebate card that we have still not received.

5.  We had to change the name on the account because you made us and then we were charged the full amount of our bill because we didn't call in and ask you to continue to give us the discount that first time subscribers are supposed to get for a year.  (sorry, figured you would know that on your own)

6.  Now that we have changed the name on our account everything is completely messed up because you never closed my name.  Now when I call, the service representative wants to know why there are two different names on the same account and do I know a Justin Goodwin? 

Trust me darling Qwest if there was another internet server in Marshalltown I would have ended our relationship with you long ago.  Please try harder, I really want this to work.  Your representatives are so professional and kind, if only they followed through...